Terms and Conditions

Website Terms of Use

Introduction & Purpose

Wellness Perth Natural Medicine of ABN 17724815166 (we, us, our) is committed to protecting your privacy. We are also committed to complying with the Australian Privacy Act 1988 (Cth) and the Australian privacy principles (the Privacy Act and Principles).
This policy explains how your personal information (which may include sensitive information such as your health information) is collected and used by our business or through our website and mobile applications (www.wellnessperth.com.au).
Please read this policy carefully. By providing your personal information to us, you consent to us collecting, holding, using and sharing your personal information in accordance with this policy.

What is personal information?
In this policy, ‘personal information’ has the meaning given in the Privacy Act and Principles. Generally, it is information or an opinion that can be used to personally identify you. This may include things like your name, address, telephone number, email address, occupation, and health information.

What personal information do we collect and hold?
The types of personal information we may collect about you include:

  • personal details such as your name, date of birth/age, gender, martial status, occupation or job title;
  • contact details such as your addresses, postcode, email addresses, mobile and landline phone numbers and fax numbers;
  • your health and lifestyle information including previous and current health and medical history, allergies, medications or current treatments, social history, family history and risk factors;
  •  your payment information (e.g. your credit card details) if you purchase products and or services from us;
  •  details of the products and services you have enquired about or purchased from us, together with any additional information needed to respond to your enquiries and deliver those products and services;
  •  information you provide to us through customer surveys;
  •  if you are an employee or prospective employee, information about your qualifications, skills and work experience; and
  •  if you are a supplier or prospective supplier, information about your business skills, services, products, and prices.
  • your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
  • information regarding your access and use of the Site, including through the use of Internet cookies, the type of browser you are using, your communications with the Site, the type of operating system you are using and the domain name of your Internet service provider;
  • additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and
  • any other personal information requested by us and/or provided by you or a third party during our communications.

How do we collect your personal information?
We collect your personal information in several different ways including:

  1. when you purchase a product or service from us, including without limitation via our Site, while attending our clinic or over the phone or internet;
  2. when you make a booking for a consultation or other service we provide including in person, online or over the phone;
  3. before, after and during consultations (including express consultations if offered);
  4. when you subscribe to our newsletter, mailing list or updates service;
  5. when you attend a workshop, course, seminar, retreat or other event we host or present from time to time;
  6. when you correspond with us on a social media platforms such as Facebook, LinkedIn, Instagram or similar sites;
  7. when you contact us with a question, comment or inquiry;
  8. when you apply for a job or internship with us;
  9. when you provide information relating to your business; or
  10.  when you visit our website.

Where reasonable and practicable to do so, we will collect your Personal Information directly from you. However, in some circumstances we may be provided with information by third parties. For example, personal information may also be collected from other sources, such as:
1. your guardian or responsible person (if under 18); and
2. other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services.
In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

If you do not provide us with personal information when requested to do so, we may not be able to provide our products and/or services to you, carry out your instructions, or otherwise achieve the purpose for which the information has been sought.
Wherever lawful and practical, you will have the option of not identifying yourself when dealing with us.
Why do we collect, use, hold and share your personal information?

  • We may collect, hold, use and disclose personal information for the following purposes:
  • to provide you with our products and services, including to provide personalised treatment plans and recommendations to you;
  • to contact and communicate with you;
  •  for internal record keeping and administrative purposes;
  •  to employ competent and diligent personnel;
  •  for analytics, market research and business development, including to operate and improve our Site, associated applications and associated social mediaplatforms;
  • to evaluate, modify and enhance our products and services, including to develop new products and services;
  •  to enable you to access and use the Site, associated applications and associated social media platforms; and
  •  to run competitions and/or offer additional benefits to you;
  •  for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you;
  •  to comply with our legal obligations and resolve any disputes that we may have; and
  •  to consider your employment application; and
  •  to otherwise operate and administer our business.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information:

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
As notes above, due to the nature of our business, we may collect sensitive personal information from you such as your health information. This sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorised by law.

Cookies

We may use cookies on our Site from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they help with things like site navigation and user-friendliness. They also tell us which products or services you view so that, if you consent, we can send you news about those products or services. We also use cookies to see traffic patterns, which areas of our website are visited most or least, and then improve our online products and services. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie.

The majority of web browsers accept cookies automatically. You can disable cookies, but it might restrict your ability to access certain areas of the Site.

Who do we share your personal information with?

We may share your personal information:

  •  with third party service providers to enable them to provide their services, including (without limitation), IT service providers, data storage, web-hosting and server providers, debt collectors, marketing or advertising providers, our client management system, professional advisors and payment systems operators;
  • people you authorize us to correspond with as reasonably required to carry out your instructions for testing, nutraceutical and supplement prescriptions;
  •  third party service providers who assist me with archival, auditing, accounting, legal, business consulting, website or technology services.
  • with our employees, contractors and/or related entities on a ‘need to know’ basis in order to continue to provide our products and services to you and to otherwise administer our organisation;
  • with our existing or potential agents or business partners;
  • with sponsors or promoters of any competition we run;
  • with anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
  • with credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
  • with courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
  • with third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia, including USA.
  • With third parties to collect and process data, such as Google Analytics. This may include parties that store data outside of Australia.
  • when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety;
  • when you are unable to act on your own behalf due to a health condition, we may need to discuss your health information with relatives or emergency contacts, in order that you are provided with appropriate care;
  • when there is a statutory requirement to share certain personal information (e.g. some diseases require mandatory notification).
    Communications and marketing

We may from time to time use your personal information in order to communicate and market our products and services to you via newsletters, email invitations and updates about our products and/or services, upcoming workshops and events. These communications may be sent in various forms, including without limitation mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. You may opt out of direct marketing at any time by notifying us in writing or by using the opt-out facilities provided in the communication.

We do not provide your personal information to other organisations for the purposes of direct marketing.
Disclosure of information outside the jurisdiction of collection.

We use all reasonable means to protect the confidentiality of your personal information while in our possession or control. To the extent that we do share your personal information with a third party, we will request that party comply with the privacy standards as described in this privacy policy. However, some of our service providers may be overseas and may not be subject to the Privacy Act and Principles.

How do we store and protect your personal information?
We are committed to ensuring the safety and security of your personal information. We store your personal Information in a manner that reasonably protects it from misuse interference, loss and from unauthorized access, modification, or disclosure. For example, we do utilise cloud storage for personal information with our software, Dropbox, Vital.ly.com.au, and G-Suite. These companies are subject to encryption and protection policies that can be found on their websites.

If you communicate with us via electronic means such as email, Zoom, Skype, contact forms or social media platforms, we do not have full control over the transmission or storage of any personal information disclosed. By participating in such forms of communication you understand and accept that there is an inherent risk of disclosure or loss of your personal information for which we cannot be held responsible.

We will destroy or de-identify your personal information when it is no longer needed for the purpose for which it was obtained, except where we have a legal obligation to retain such information, such as your health information. We will never permanently store complete credit card details.
Privacy and our website

Please note given our website is linked to the internet, and the internet is inherently insecure, we cannot guarantee the secure transmission of information you communicate to us online. Because of this, any information you send to us online is at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this policy.

Links

We may provide links on our Site to third party websites, for your information and convenience. Please note we do not have any control over such websites and are therefore not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. We note those websites are not governed by this policy.

How can you access and correct your personal information?

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions set out in Privacy Act 1988 (Cth). If you wish to access your Personal Information, please contact us in writing. While we will not charge any fee for your access request, we may at our discretion, charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy updates

This Policy may change from time to time and is available on our website or upon request.

How can you lodge a privacy-related complaint, and how will the complaint be handled?

We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it within 30 days.

If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC). Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992.

For more information
If you have any questions about the content of this policy, please contact us at:
Wellness Perth Natural Medicine ABN 17724815166
Address: 19 Gillings Parade, Wattle Grove WA 6107.
Email: reception@wellnesperth.com.au
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Terms of Sale

GENERAL TERMS

INTRODUCTION
These terms and conditions, including these General Terms and the Specific Terms in the Annexure (together the ‘Terms’) apply to every client (client, you or your) who uses our information, or purchases or uses Products and/or Services from Wellness Perth Natural Medicine of ABN 17724815166 and its employees, contractors, related entities, successors and assigns (we, us, our).

To the extent of any inconsistency in these Terms, the Specific Terms prevail over the General Terms.

DEFINITIONS
Capitalised words in these Terms have the meaning given below.
Business means: our natural medicine practice located at 19 Gillings Parade, Wattle Grove WA 6107 (Wellness Perth Natural Medicine) which includes our dispensary and associated online ordering available through your online account at Vital.ly.com.au or fxmed.co.nz.

Products means:
Health and well-being products sold in our practice or online store available through Vital.ly.com.au including without limitation herbs, tonics, supplements, nutraceuticals, homeopathic preparations, food and beverage products, cosmetics, skin care products, baby and pregnancy related goods, gift cards, books, e-books, educational materials other associated products that we make available for our clients to use and/or purchase from us from time to time.

Services means:
Refers to in-practice and/or online Appointments/appointments with our naturopath and medical herbalist (Appointments) and provision of detailed and personalised treatment plans (Wellness Plans) recommendations, advice, suggestions, or proposed actions, both in general and specific to your personal information and other associated services that we may provide to our clients from time to time.

Please read these Terms carefully. By using our Products and Services, you agree to be bound by these Terms, as well as our Privacy Policy and our Website Terms of Use (collectively our Documents), which are available on our Site and upon request. These Documents govern the legal relationship between you and us in connection with your use of our Products and Services.

In purchasing and/or using our Products and Services, you warrant that you have had sufficient opportunity to access these Terms and contact us, and that you have read, accepted, and will comply with our Terms and that you are 18 years or older. If you are under 18 years of old, you must get your parent or legal guardian to read these terms and agree to them for you. If you (or your parent/guardian) do not agree to these Terms, you must stop using our Site and/or our Products and Services.

FEES AND PAYMENTS
Fees: We will inform you of our fees upon request, at time of booking or point of purchase. By continuing to engage us to provide the Services, or by purchasing our Products you agree to pay the required fees, including without limitation any applicable postage and delivery fees (for natural medicines) notified to you, or any cancellation or failure to attend fees (for Services) as set out in these Terms. We will provide you with an invoice/receipt for fees charged by us for our Products and Services.

Prices: Unless indicated otherwise, all our prices for our Products and Services are in Australian dollars. All prices are subject to change with notice. Except as otherwise provided in these Terms, prices for items in an order are fixed once your order has been confirmed.

GST: If and when applicable, Australian Goods and Services Tax (GST) (or an equivalent or replacement goods and services tax) is payable on our Products and Services and if payable, will be set out on our invoices. By accepting these Terms, you agree to pay us an amount equivalent to the GST imposed on these charges.

Payments: Unless otherwise indicated on the invoice or agreed by us in writing, all fees must be paid at the time you place an order (for natural medicines/products) or at the time you book or receive a Service/Appointment. See the attached Annexures for specific details regarding payment for different Products and Services. We accept payments via cash, credit card, bank transfer, Stripe payment, and EFTPOS. We accept all credit cards other than American Express and Diners Club.
REFUND POLICY: If you request a refund for any Product or Service, we request you write or email us a request for refund outlining the amount to be refunded and the reason why you are requesting a refund. We will consider your request and will notify you of the outcome of your request within 7 business days. Please note that we may refuse to give a refund for any of our Services if you simply change your mind, and that despite vast experience and positive outcomes, results and/or specific outcomes cannot be guaranteed. Please note that we may refuse to give a refund for any of our Products if you simply change your mind, and please note that through Australian law natural medicines cannot be returned for refund after purchase even if a bottle is unopened. Please see the attached Annexures for specific details regarding our refund policy for different Products and Services.
DISCLAIMER AND LIMITATION OF LIABILITY
Products and Services: It is your responsibility to ensure that any Product or Service meets your specific and individual requirements. Before purchasing Products from us or engaging us to provide the Services to you, we recommend that you consider whether it is appropriate for your circumstances, carry out your own research and seek professional advice, including from your primary care physician, counsellor, or other healthcare providers where necessary or desirable.

Disclaimer: During the course of providing Products and Services to you, we may give you personalised advice, within the scope of our practice, based on your health goals, pathology & functional testing results and health history. We recommend that you share details of any Treatment Plan we provide, including prescribed supplements and lifestyle recommendations, with your primary care physician or other relevant healthcare providers and discuss the recommendations made by us before undertaking any such recommendations. You are at all times solely responsible for any actions you take, or do not take, as consequence of the recommendations we make to you, and you will hold us and our officers, employees, contractors and representatives, harmless against all losses, costs and expenses in this regard, subject to what is set out below.

General
: Subject to the provisions of the Competition and Consumer Act 2010 (Cth) (Australian Consumer Law) and to the fullest extent permitted by law, we exclude express or implied representations, conditions, warranties, guarantees, terms and similar, relating to these Terms, and any Products or Services supplied by us.

Australian Consumer Law: Certain provisions of the Australian Consumer Law and other statutes, rules and regulations may imply certain non-excludable terms, warranties or conditions for consumers including consumer guarantees (Non-Excludable Conditions). To the extent such conditions cannot be excluded, they are included in these Terms. Our liability to you for a breach of any Non-excludable Condition (other than a Non-excludable Condition that by law cannot be limited) is limited, at our option to any one of resupplying, replacing, or repairing, or paying the cost of resupplying, replacing, or repairing goods in respect of which the breach occurred, or supplying again or paying the cost of supplying again, services in respect of which the breach occurred.

Limitation of liability: Except for liability in relation to breach of Non-excludable Condition, and to the extent permitted by law, we exclude all liability whatsoever for any loss or damage of any kind including any indirect, incidental, special, consequential or exemplary damages including but not limited to damages for loss of business profits, use, goodwill, data or other intangible losses, cost of procurement of substitute goods or services, or any other special, indirect, or consequential damages (even if we have been advised of the possibility of such damages) however caused (including negligence) arising out of or in any way connected with the Products and Services.

No Guarantee of Outcomes: We do not make any guarantees or representations as to results or outcomes (including, for example, resolution of a particular illness, symptom, or condition etc.) as a result of using our Products and Services and/or following our advice or recommendations.

Indemnity: You are liable for and agree to indemnify, defend and hold us harmless for and against any and all claims, liabilities, suits, actions and expenses, including costs of litigation and reasonable legal costs, resulting directly or indirectly from: (i) any information that is not accurate, up to date or complete or is misleading or a misrepresentation; (ii) any breach of these Terms or the Documents; (iii) any misuse of the Products or Services; (iv) or breach of other laws from or by you.

Disputes: You agree to co-operate with us (at your own expense) in the handling of disputes, complaints, investigations, or litigation that arise as a result of your use of our Products, Services and advice including but not limited to disputes, complaints, investigations or litigation that arises out of or relates to incorrect information you have given us or misunderstanding of the information we have provided you. The obligations under this clause will survive termination of these Terms.

Intellectual Property Rights: Unless otherwise indicated, we own or licence all rights, title, and interest (including intellectual property rights) in our site, information posted on our site by us, pathology results information provided to you by our practice both hard-copy and soft-copy, emailed health information, our services and treatment plans, information posted by us online outside of our website and on all social media forms. Your use of our products and services, and your submission of personal information to us, including your health information, does not grant or transfer to you any rights, title, or interest in relation to our site or the products and services whatsoever.

Confidential Information: Your use of the Products and Services is for personal purposes only. You agree not to distribute, publish, duplicate, copy, create, sell, or share portions or all of the Products and Services, use the Products or Services for any commercial purposes or for your own financial gain. You also understand that certain Products and Services (for example emails, handouts, e-books or other educational materials written by us) may contain information deemed as confidential by us and you agree to not disclose this information without our permission and written consent (which may be withheld in our absolute discretion). We note, this limitation does not include sharing details of your Treatment Plan, recommendations or test results with your primary care physician or other relevant healthcare providers, which we recommend that you do.

GENERAL
Modifications: We reserve the right to amend in any way we see fit our Products and Services and the Terms under which the Products and Services are offered, including but not limited to the fees of our Products and Services and our refund policy, without prior notice to you. These amended terms will be made available to you on our Site or upon request. You agree that by continuing to use our Products and Services after the date of any amendment to the Terms you are agreeing to the relevant amendments.

Delays: You acknowledge and agree that we are excused from supplying our Products and Services, and other obligations and will not be responsible for any delays where, and so long, as we are prevented from performing our obligations under these Terms by events or causes beyond our reasonable control. We will endeavour to notify you of any delay and its expected duration.

Severance: If any provision of these Terms is held by a competent authority to be invalid or unenforceable or otherwise becomes illegal, in whole or in part, the validity of the other provisions of these Terms and the remainder of the provisions in question shall not be affected.
No waiver: Neither the failure by us nor your failure to enforce any part of these Terms constitutes a waiver of such Terms. Such failure will in no way affect the right to later enforce a part of these Terms.

Notices to you: We may notify you by email, via a general notice on our website or by another reliable method to an address or using contact information previously provided by you.
Termination: These Terms are effective until terminated by us, which we may do at any time and without notice to you. In the event of termination, all restrictions imposed on you by these Terms and limitations of liability set out in these Terms will survive.
Restricting Access: We reserve the right to restrict or terminate your access to our Services or our Site at any time without notice and we can refuse to sell our Products to you if we choose to do so.
Privacy: We take our obligations of privacy very seriously and comply with the legal requirements of the Australian Privacy Principles as set out in the Privacy Act 1988(Cth). Our Privacy Policy available here [https://www.wellnessperth.com.au/privacy-policy/] sets out the manner in which we treat your personal information, including your health information.
Email: You acknowledge we are able to send electronic mail to you and receive electronic mail from you. You release us from any claim you may have as a result of any unauthorised copying, recording, reading or interference with that document or information after transmission, for any delay or non-delivery of any document or information and for any damage caused to your system or any files by a transfer.
Jurisdiction: Your use of our Products and Services and these Terms are governed by the laws of Western Australia. Any dispute arising out of your use of our Services shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.

Our Products and Services may be accessed by clients throughout Australia and overseas. We make no representation that our Products and Services comply with the laws (including intellectual property laws) of any country outside Australia. If you purchase or otherwise use our information or Products and Services from outside Australia, you do so at your own risk and are responsible for complying with the laws of that jurisdiction.

For any questions about these Terms, please contact us at:
The Robshaw Trust trading as Wellness Perth Natural Medicine ABN 17724815166
Address: 19 Gillings Parade, Wattle Grove WA 6107.
Phone: (08) 9479 5310
Email: reception@wellnesperth.com.au
Last update: [March 2021]

Annexure 1
Terms specific to Appointments

  1. Bookings: You may book an appointment with our practice by calling or emailing our practice, booking via our website links and social media platforms, or booking in person while attending our practice. Appointments are available in person at our practice, by phone call, via Zoom or Skype and by any other means agreed by us and you.
  2. Online appointments: Online appointments can be booked via our website and will be conducted using Zoom, Skype, or phone. You will be sent a unique meeting link at the time of booking which you will need to use to access the meeting room at your scheduled appointment time when organised via Zoom.
  3. Reminders: Once you have booked an appointment with us, you will receive an SMS reminder 5 days prior and an email reminder one day prior to your appointment. We provide these reminders as a courtesy. You are responsible for remembering scheduled appointments, and/or are responsible for cancelling/changing, or rescheduling an appointment prior to 3 working days’ notice.
  4. Intake forms and documents: After booking your initial appointment, you will be sent an email which includes your new patient form, informed consent, pathology permission form and other intake forms for your completion. We require this information in order to understand your background, health history and otherwise provide our products and services to you. We require you to complete these intake documents prior to attending your first appointment. If you have any questions or concerns regarding the documentation, please contact us.
  5. Appointment fees: We will inform you of our Appointment fees upon request and before you make a booking. By continuing with your booking, you agree to pay the fees, including any cancellation or failure to attend fees as set out below. For all appointments and pathology preparation fees, you will be asked to pay the fees in full at the time the service is booked, prepared for you, or provided to you.
  6. Cancellation or failure to attend: We understand things come up and sometimes you need to cancel, change, or reschedule your appointment. We do however require a minimum of 3 business days’ notice, which enables us to offer the appointment space to our waiting list. Cancellations or changes made with less than 3 days’ notice, or failure to attend a scheduled appointment, will result in a charge of 100% of the appointment fee which will be invoiced. We appreciate your consideration of our time and will express the same consideration for yours.
  7. Refunds: Subject to these Terms and any your rights under any applicable Australian Consumer Law, we do not provide a refund for Appointments. You are given every opportunity to seek information about our Services and ask questions about the Appointment process before making a booking to determine if our Services are right for you and we encourage you to do so prior to booking.
  8. Your obligations: We require you to:
    a attend all scheduled appointments and be on time for your appointments.
    b. if you need to cancel, reschedule, or change your appointment, do so in accordance with our cancellation policy, as set out above.
    c. pay the required fees in accordance with these Terms.
    d. be courteous and respectful to our practitioners and staff, and practice guests at all times.
    e. complete any intake documentation we require and provide accurate and complete information about yourself and update that information as required;
    in particular ensure you advise us of all current medical conditions, any known allergies, food intolerances, any medications or supplements you are currently taking, if you are vegan or vegetarian (as some Products are derived from animal origins), if you are pregnant, breastfeeding or trying to conceive.
    f. provide personal information to us as required to enable us to provide the Services to you (which we will collect, use, store and disclose this information according to our Privacy Policy available on our Site).
    g. deal with us in good faith and in compliance with all applicable laws, these Terms, and our Documents.
    If you fail to comply with your obligations or these Terms or the Documents, we may at our discretion, cease providing Services to you.

Annexure 2
Terms specific to Products

  1.  Ordering and paying for your Products
    a. You may order and/or purchase Products and natural medicines from us in our Practice, or via our online ordering system with Vital.ly.com.au. By proceeding with your order, you accept our and Terms and Documents and Vital.ly.com.au’s terms and documents.
    b. We may use third party sites, such as Vital.ly and others notified to you from time to time to add personalised Product scripts for you. You may order recommended Products from your script by setting up an account, logging in, accessing your scripts, and ordering online and paying online. You may repurchase until the script expires.
    c. Payment for all Products will be processed at the time they are ordered or purchased, unless agreed otherwise.
  2. Delivery: Title and risk of loss to all Products will pass to you on delivery.
  3. Shipping: For any orders we ship to you, please note we will charge you a postage fee. This standard delivery fee is approximately $12.95-$22.95 Australia wide and usually take 1-2 business days to be delivered. Prices and delivery times can vary. If you have any questions regarding shipping, please contact us.
  4. Damage: If you receive your Product in the post and it is faulty or damaged, please take clear photos of the damaged product and notify us in writing immediately including the product name, expiry date and batch number of the individual product.
  5. Gift cards Gift cards are valid for 12 months from the date of issue unless specified otherwise. Gift cards cannot be returned, refunded, or exchanged for cash. Gift card may be used for any Products or Services but cannot be used for online purchases.
  6. Cancellation policy: If you provide us with written notice of cancellation of your order before we have prepared or posted it then we will cancel your order and not charge you for the Products (or provide a refund if you have already paid for it). If we have already prepared personalised products for you (i.e. personalised herbal or homoeopathic tinctures) or products have been organised via courier already, you will be unable to cancel the order, and will be unable to provide a refund for that particular Product and /or will require full payment for that Product. Please note that we may refuse to give a refund for any of our Products if you simply change your mind, and please note that through Australian law natural medicines cannot be returned for refund after purchase even if a bottle is unopened.
  7. Refund policy: Please note that we may refuse to give a refund for any of our Products if you simply change your mind, and please note that through Australian law natural medicines cannot be returned for refund after purchase even if a bottle is unopened. Subject to our refund policy contained in our General Terms, and any applicable laws, including Australian Consumer Laws, please note we do not offer refunds on Products if you simply change your mind. We also do not offer refunds for any Products that have been opened, used, damaged (by you) or are otherwise unable to be resold by us (including any Products made specifically for you (i.e. personalised herbal or homeopathic formulas) even if unopened or used. If we have processed an order that is incorrect, made without your authorisation, or the Product you received is faulty, damaged, or subject to a recall notice, please notify us immediately so we may work with you to provide a suitable resolution in accordance with these Terms.
  8. Product Recalls: In the situation that a Product is recalled and deemed unsafe, you will have a new product issued to you as soon as possible. This situation is rare but can happen and we will contact you immediately to cease the consumption of the specific product.
  9. Allergies and reactions: Please note some of the Products we sell may contain ingredients that are derived directly from nuts or otherwise contain potential allergens or ingredients that you may react to (gluten, dairy etc). Some herbs or other ingredients may be contraindicated with certain conditions including during pregnancy and breastfeeding. It is your responsibility to read through the ingredients list prior to purchase of the Product and to contact us if you are unsure whether a Product is right for you. If you buy a Product and have a reaction to it, please discontinue use and contact us. Please note we will not be held liable for allergic or adverse reactions. We do not exchange or refund on the basis of allergic or adverse reactions to products.
  10. Practitioner-only products and herbal medicines: In order to access and purchase practitioner-only products, you will require an Appointment with our practitioner prior to purchase.